Refund and Return Policy
At BeardieBond Exotics, we are committed to ensuring customer satisfaction by providing high-quality products and services. If you are not completely satisfied with your purchase, please review our refund and return policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
Returns must be initiated within 7 Days from the date of delivery.
Items must be unused, in their original condition, and in the original packaging.
A valid proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
Certain items are not eligible for return, including:
Live animals and perishable goods.
Discounted or clearance items.
Customized, personalized, or special-order products.
Items that have been used, damaged, or altered after delivery.
3. Return Process
To initiate a return, please follow these steps:
Contact our customer support team at [Insert Email] or [Insert Phone Number], providing your order details and reason for return.
If your return request is approved, we will provide detailed return shipping instructions.
Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
4. Refund Policy
Once your return is received and inspected, we will process your refund as follows:
Refunds will be issued to the original payment method within 3 business days.
Shipping fees are non-refundable, except in cases where the item received was defective or incorrect.
If the returned item does not meet our return policy requirements, we reserve the right to decline the refund.
5. Exchanges
We only offer exchanges for items that are damaged or defective upon arrival. If you need an exchange, please contact us within 2 days of receiving your order for assistance.
6. Order Cancellations
Orders may be canceled within 2 hours of purchase for a full refund.
Cancellation requests made after this period may not be accommodated if the order has already been processed or shipped.
7. Contact Us
For any questions or concerns regarding our refund and return policy, please reach out to us:
Email:info@beardiebondexotics.org
Phone:+61 406 147 682
At BeardieBond Exotics, we value your trust and strive to provide the best possible service. If you experience any issues, we will do our best to resolve them quickly and efficiently.
